DRS Solar

Refund Policy

At DRS Solar Pvt Ltd, we are committed to providing our customers with the highest quality products and services. However, we understand that there may be situations where a refund is necessary. Please review our refund policy below.

1. Eligibility for return

We have 7 day return policy. which means you have 7 days after receiving your item to request a return

1. Eligibility for Refunds

The product received is defective or damaged upon delivery.
The product delivered does not match the order placed.
Services not rendered as promised within the agreed timeframe.

2. Non-Refundable Items

Products damaged due to misuse or mishandling by the customer.
Change of mind after the product has been delivered.
Customized or personalized products, unless defective or damaged.

3. Refund Process

Contact our customer service team at info@drssolar.com or call us at +91 91022 40504 within 7 days of receiving the product or service.
Provide your order details, proof of purchase, and the reason for the refund request.
Our team will review your request and notify you of the approval or rejection of your refund within 5 business days.

4. Refund Timeline

If your refund is approved, the amount will be credited back to your original payment method within 7-10 business days. Please note that processing times may vary depending on your payment provider.

Shipping Policy

At DRS Solar Pvt Ltd, we strive to ensure that your orders are delivered on time and in perfect condition. Below is our shipping policy.

1. Shipping Timeframe

Orders are processed within 1-3 business days after payment confirmation.
Delivery time varies based on location and shipping method, typically taking 5-10 business days.

2. Shipping Charges

Shipping costs are calculated at checkout based on the delivery location and package weight.
Free shipping may be available for orders above a certain amount.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

4. International Shipping

We currently ship only within India. International shipping is not available at this time.

DRS SOLAR

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Refund & Shipping Policy